Version 1.0. These terms apply from the moment your account is created.

PLEASE READ THESE TERMS CAREFULLY BEFORE CREATING AN ACCOUNT. These Subscription Terms and Conditions (the "Agreement") are a legally binding contract between the provider of this platform (the "Provider", "we", "us") and the organisation on whose behalf the account is created (the "Customer", "you"). By ticking the acceptance box and creating an account you accept this Agreement in full, both personally and on behalf of the Customer.

1. Definitions and Interpretation

In this Agreement: "Service" means the property management software platform, applications, APIs, mobile applications, documentation and any related services made available by the Provider under a subscription; "Software" means the underlying software, source code, object code, database structures, workflows, interfaces, designs and know-how comprising the Service; "Customer Data" means all data, files, records and content submitted to the Service by or on behalf of the Customer; "Authorised Users" means the Customer's employees, agents and contractors who are authorised by the Customer to use the Service and who are bound by obligations of confidentiality no less protective than this Agreement; "Confidential Information" means all non-public information disclosed by either party, including the Service itself, its features, screens, pricing, documentation, roadmaps and security measures; "Subscription Term" means the period for which a subscription is active, including any trial period.

Headings are for convenience only. "Including" means including without limitation. If any provision of this Agreement conflicts with an order form or written agreement signed by both parties, the signed agreement prevails.

2. Acceptance, Authority and Binding Effect

By creating an account you represent and warrant that: (a) you are at least 18 years of age; (b) you are acting in the course of a business, trade or profession and not as a consumer; (c) you have full legal capacity, right and authority to enter into this Agreement on behalf of the Customer named in the registration form, whether as a director, officer, partner, owner or duly authorised employee or agent; and (d) acceptance of this Agreement has been, or is deemed to be, validly authorised by the Customer.

If you do not have such authority, or if the Customer does not agree to be bound by this Agreement, you must not create an account and must not access or use the Service. If it is later established that you lacked authority, you agree that you shall be personally liable for all obligations of the Customer under this Agreement.

This Agreement binds the Customer, its Authorised Users, and its successors and permitted assigns. The Customer is responsible for all acts and omissions of its Authorised Users as if they were its own.

3. The Service and Account Registration

The Provider grants access to the Service on a software-as-a-service basis. No copy of the Software is supplied, sold or licensed for installation, and nothing in this Agreement transfers any ownership of the Software or Service to the Customer.

The Customer must provide accurate, current and complete registration information and keep it up to date. Login credentials are personal to each Authorised User and must not be shared. The Customer must notify the Provider immediately of any unauthorised access or suspected security breach and must take reasonable steps to prevent recurrence.

The Provider may decline, suspend or withdraw registration where it reasonably believes the account is being registered or used in breach of this Agreement, fraudulently, or by or for the benefit of a competitor of the Provider.

4. Subscription Licence and Permitted Use

Subject to payment of applicable fees and compliance with this Agreement, the Provider grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable right, during the Subscription Term only, to permit its Authorised Users to access and use the Service solely for the Customer's own internal business purposes of managing its own property portfolio and related operations.

All rights not expressly granted are reserved by the Provider and its licensors. Use of the Service for the benefit of any third party (including as a bureau, outsourcing, rental or service-provider arrangement) is not permitted unless expressly agreed in writing by the Provider.

5. Licence Restrictions: No Copying, No Replication, No Reverse Engineering

Except to the extent a restriction is prohibited by applicable law that cannot be excluded by agreement, the Customer shall not, and shall procure that its Authorised Users and affiliates shall not, directly or indirectly:

(a) copy, reproduce, duplicate, download, scrape, extract, frame, mirror, record, screenshot for redistribution, or otherwise replicate the Service, the Software, or any part of its content, screens, designs, layouts, workflows, reports, templates, database structures or documentation, except for normal on-screen use and the Customer's own exported Customer Data;

(b) replicate, clone, imitate or create any product, service, module, design or work that is derived from, substantially similar to, or that reproduces the look and feel, functionality, workflows, information architecture or user experience of the Service, in whole or in part;

(c) reverse engineer, decompile, disassemble, translate, or otherwise attempt to derive or gain access to the source code, object code, algorithms, data models or underlying structure or ideas of the Software;

(d) modify, adapt, alter or create derivative works of the Service or Software;

(e) sell, resell, license, sublicense, rent, lease, lend, distribute, publish, transfer, assign or otherwise commercially exploit the Service or make it available to any third party;

(f) access or use the Service by means of any automated tool, robot, crawler, scraper or data-mining technique, or use the Service to train, fine-tune or evaluate any machine learning or artificial intelligence model;

(g) remove, obscure or alter any proprietary notices, branding or legal notices on the Service; or

(h) circumvent or attempt to circumvent any usage limits, security controls, or access restrictions of the Service.

Any breach of this Section is a material breach of this Agreement incapable of remedy and entitles the Provider to terminate immediately and to seek injunctive relief in addition to all other remedies.

6. Confidentiality and No Disclosure to Unauthorised Persons

Each party shall keep the other party's Confidential Information strictly confidential, use it only for the purposes of this Agreement, and protect it with at least the same degree of care it uses for its own confidential information and in no event less than reasonable care.

The Service, its interface, features, pricing, documentation, security information, roadmap and any demonstration or trial materials are the Confidential Information of the Provider. The Customer shall not show, demonstrate, disclose, describe in detail, grant access to, or otherwise make available the Service or any part of it to any person other than its Authorised Users who have a genuine need to use it for the Customer's internal business purposes. In particular, the Customer shall not provide access, screenshots, recordings, exports of non-Customer-Data content, or detailed descriptions of the Service to any unauthorised third party, journalist, analyst, consultant acting for a competitor, or competitor.

These obligations do not apply to information that: (a) is or becomes public through no fault of the receiving party; (b) was lawfully known to the receiving party before disclosure; (c) is lawfully received from a third party without duty of confidence; or (d) must be disclosed by law or a competent authority, provided (where lawful) prior written notice is given to the disclosing party.

The confidentiality obligations in this Section survive termination of this Agreement for a period of five (5) years, and indefinitely in respect of trade secrets.

7. Competitors, Benchmarking and Non-Circumvention

The Service may not be accessed or used by, or for the benefit of, any person or entity that develops, markets, sells or intends to develop a product or service that competes with the Service. You represent and warrant that neither you nor the Customer is such a person or entity, and that the account is not being created for the purpose of competitive intelligence, evaluation on behalf of a competitor, or the design or development of a competing product.

The Customer shall not: (a) access the Service in order to build, or assist any third party to build, a competitive or substantially similar product or service; (b) conduct, publish or disclose any benchmark, comparison or performance analysis of the Service without the Provider's prior written consent; or (c) solicit, on the basis of knowledge gained through the Service, the Provider's employees or contractors to develop a competing product.

If the Customer becomes a competitor of the Provider during the Subscription Term (including by merger or acquisition), it shall notify the Provider promptly and the Provider may terminate this Agreement on written notice.

8. Publicity and Non-Disparagement

Neither party shall issue any press release or public announcement concerning this Agreement or the other party without the other party's prior written consent, except as required by law.

The Customer agrees that it shall not, and shall procure that its officers, employees and agents shall not, make, publish or cause to be published any statement, review, social media post, press communication or other publication that disparages, defames or is intended or reasonably likely to damage the reputation, goodwill or commercial interests of the Provider, the Service or its personnel. Nothing in this Section prevents either party from making truthful statements required by law, to a regulator, or in the proper conduct of legal proceedings, nor does it restrict any statutory rights that cannot be waived.

Any complaint, dissatisfaction or dispute regarding the Service shall first be raised privately with the Provider through the support channels provided, and the parties shall attempt in good faith to resolve it before any other step is taken.

The Provider may identify the Customer by name and logo as a customer in its marketing materials unless the Customer opts out by written notice.

9. Customer Data and Data Processing (Data Processing Agreement)

The Customer retains all rights in Customer Data. The Customer grants the Provider a worldwide, non-exclusive licence to host, copy, process, transmit, display and back up Customer Data solely as necessary to provide the Service, provide support, comply with law, and maintain and improve the security and performance of the Service.

For the purposes of the EU General Data Protection Regulation (EU) 2016/679, the UK GDPR and applicable national data protection law (together "Data Protection Law"): the Customer is the controller of personal data contained in Customer Data (including data relating to tenants, landlords, applicants, contractors and other data subjects) and the Provider is the Customer's processor. This Section constitutes the parties' data processing agreement.

The Provider shall: (a) process such personal data only on the Customer's documented instructions, which are given by the Customer's use and configuration of the Service, unless required otherwise by law; (b) ensure persons authorised to process the data are bound by confidentiality; (c) implement appropriate technical and organisational measures to protect the data, including encryption in transit, access controls, logical multi-tenant segregation and regular backups; (d) assist the Customer, taking into account the nature of processing, in responding to data subject requests and in complying with its security, breach notification and impact assessment obligations; (e) notify the Customer without undue delay after becoming aware of a personal data breach affecting Customer Data; (f) at the Customer's choice, delete or return personal data at the end of the Subscription Term, subject to any legal retention obligations; and (g) make available information reasonably necessary to demonstrate compliance, and allow for and contribute to audits conducted by or on behalf of the Customer, on reasonable prior written notice and no more than once per year.

The Customer provides a general written authorisation for the Provider to engage sub-processors (including hosting, storage, email, SMS, payment and AI service providers) to provide the Service. The Provider shall impose data protection obligations on sub-processors that are no less protective than this Section and remains liable for their performance. A current list of sub-processors is available from the Provider on request; the Provider shall give notice of intended additions or replacements, and the Customer may object on reasonable data protection grounds.

Where personal data is transferred outside the European Economic Area or the United Kingdom, the Provider shall ensure an adequate level of protection through an adequacy decision, the applicable standard contractual clauses, or another lawful transfer mechanism.

The Customer warrants that it has a lawful basis for, and has given all required notices in respect of, the personal data it submits to the Service, and that its instructions to the Provider comply with Data Protection Law.

10. Account Holder Personal Data

The Provider acts as an independent controller of the personal data of the individual creating the account and of Authorised Users (such as name, email address, phone number, log-in and usage records) which it processes to create and administer accounts, provide and secure the Service, bill for the Service, communicate service messages, comply with law, and (where consented to or otherwise lawful) send relevant product communications. Full details, including data subject rights and retention periods, are set out in the Privacy Policy, which forms part of this Agreement. By ticking the data processing acceptance box you acknowledge this processing and, where you have opted in to be contacted, consent to being contacted for that purpose.

11. Acceptable Use

The Customer shall not use the Service: (a) in breach of any applicable law, including landlord and tenant, housing, anti-money-laundering, consumer protection and e-privacy law; (b) to store or transmit unlawful, defamatory, infringing, obscene or harmful material; (c) to transmit malware or any code intended to disrupt the Service; (d) to send unsolicited communications or spam; (e) in any manner that imposes an unreasonable load on, or interferes with the integrity or performance of, the Service or other customers' use of it; or (f) to attempt to gain unauthorised access to the Service, other accounts, or related systems or networks.

The Provider may suspend access immediately where it reasonably believes this Section has been breached, pending investigation.

12. Fees, Billing and Taxes

Fees for the Service are as published in the applicable pricing plan or agreed order form, are exclusive of VAT and applicable taxes (which the Customer shall additionally pay), and are payable in advance for each billing period unless stated otherwise. The Customer authorises recurring charges to its selected payment method for the duration of the Subscription Term.

Except where required by law or expressly stated otherwise, all fees are non-refundable and payment obligations are non-cancellable for the committed period. The Provider may charge interest on overdue amounts at the applicable statutory rate and may suspend the Service where undisputed fees remain unpaid after written notice. The Provider may revise fees with effect from the next renewal by giving at least thirty (30) days' prior notice; continued use after renewal constitutes acceptance of the revised fees.

Where usage exceeds the limits of the selected plan (including numbers of properties, units or users), the Provider may invoice overage charges at the published rates or require an upgrade to an appropriate plan.

13. Intellectual Property

The Provider and its licensors own and retain all intellectual property rights in and to the Service, the Software, all documentation, templates, report formats, designs, trade marks and all modifications, improvements and derivative works thereof, including any developed as a result of feedback. No implied licences are granted.

The Customer grants the Provider a perpetual, irrevocable, royalty-free licence to use suggestions, ideas and feedback provided by the Customer or its Authorised Users, without obligation or attribution.

The Provider may use aggregated and anonymised data derived from use of the Service (which does not identify the Customer or any data subject) for analytics, benchmarking of its own Service, and product improvement.

14. Third-Party Services and Integrations

The Service may interoperate with third-party services (including payment providers, accounting platforms, open banking providers, mapping, SMS, email and AI providers). Use of a third-party service is subject to that third party's own terms and privacy policy, and the Provider is not responsible for third-party services, their availability, or their handling of data once transmitted to them at the Customer's direction.

15. Availability, Support and Maintenance

The Provider shall use commercially reasonable efforts to make the Service available continuously, except for planned maintenance (of which reasonable notice will be given where practicable), emergency maintenance, and causes beyond the Provider's reasonable control. Support is provided through the channels and during the hours published from time to time.

The Provider may make changes to the Service, including adding, modifying or (on reasonable notice) withdrawing features, provided the changes do not materially degrade the core functionality of the Service during a paid Subscription Term.

16. Warranties and Disclaimers

Each party warrants that it has the power and authority to enter into this Agreement. The Provider warrants that the Service will be provided with reasonable skill and care.

Except as expressly stated in this Agreement, the Service is provided "as is" and "as available", and all other warranties, conditions and terms, whether express or implied by statute, common law or otherwise (including fitness for a particular purpose, merchantability and non-infringement), are excluded to the fullest extent permitted by law.

The Service is a software tool. It does not constitute legal, tax, financial or regulatory advice. Outputs such as compliance indicators, rent calculations, document templates and AI-generated content are provided for assistance only and must be independently verified by the Customer, which remains solely responsible for its own legal and regulatory compliance, including under residential tenancies legislation.

The Provider does not warrant that the Service will be uninterrupted, error-free or completely secure, or that it will meet the Customer's requirements.

17. Indemnities

The Customer shall indemnify and hold harmless the Provider against all claims, damages, losses, costs and expenses (including reasonable legal fees) arising out of or in connection with: (a) Customer Data, including any claim that it infringes third-party rights or breaches Data Protection Law; (b) the Customer's use of the Service in breach of this Agreement or applicable law; and (c) any breach of the warranties of authority in Section 2.

The Provider shall defend the Customer against any third-party claim that the Service, when used as permitted, infringes an intellectual property right, and shall indemnify the Customer for damages finally awarded, provided the Customer gives prompt notice, sole control of the defence, and reasonable assistance. The Provider may, at its option, procure the right for continued use, modify the Service to be non-infringing, or terminate and refund prepaid unused fees. This states the Customer's exclusive remedy for infringement.

18. Limitation of Liability

Nothing in this Agreement excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

Subject to the foregoing, neither party shall be liable for any loss of profits, loss of revenue, loss of business, loss of goodwill, loss of anticipated savings, loss or corruption of data (except to the extent caused by the Provider's breach of Section 9), or any indirect, special or consequential loss, however arising, even if advised of the possibility.

Subject to the foregoing, the total aggregate liability of the Provider arising out of or in connection with this Agreement, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the total fees paid by the Customer for the Service in the twelve (12) months immediately preceding the event giving rise to the claim, or one hundred euro (EUR 100) if greater fees have not been paid.

The Customer is responsible for maintaining its own exports and copies of Customer Data to the extent it requires them beyond the backups provided as part of the Service.

19. Term, Suspension and Termination

This Agreement commences when the account is created and continues for the Subscription Term, renewing automatically for successive periods equal to the billing period unless either party gives notice of non-renewal before the renewal date or cancels through the account settings.

Either party may terminate immediately on written notice if the other party: (a) commits a material breach which is irremediable or which is not remedied within fourteen (14) days of written notice; or (b) becomes insolvent, enters liquidation, examinership, receivership or an analogous event.

The Provider may suspend or terminate immediately on written notice if the Customer breaches Sections 5 (Licence Restrictions), 6 (Confidentiality), 7 (Competitors), 10 (Account Holder Personal Data misuse) or 11 (Acceptable Use), or fails to pay undisputed fees when due.

On termination or expiry: all rights of access cease; the Customer shall pay all outstanding fees; and, for thirty (30) days following termination, the Customer may request an export of Customer Data in a standard machine-readable format, after which the Provider may delete Customer Data in accordance with Section 9 and its retention policies. Sections which by their nature should survive (including 5, 6, 7, 8, 12, 15, 16, 17, this Section and 20) survive termination.

20. Changes to the Service or These Terms

The Provider may update these terms from time to time. Material changes will be notified in-app or by email at least thirty (30) days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated terms; if the Customer does not agree, it may terminate at the end of the then-current billing period. The version accepted at registration, and the date and identity of acceptance, are recorded by the Provider.

21. General

Assignment: the Customer may not assign or transfer this Agreement without the Provider's prior written consent. The Provider may assign this Agreement to an affiliate or in connection with a merger, acquisition or sale of assets.

Force majeure: neither party is liable for failure or delay caused by events beyond its reasonable control, including internet or hosting failures, power outages, acts of government, epidemics, strikes or acts of God, provided that this does not relieve payment obligations for services already delivered.

Entire agreement: this Agreement, together with the Privacy Policy and any signed order form, constitutes the entire agreement between the parties and supersedes all prior discussions and representations, save that nothing limits liability for fraudulent misrepresentation.

Severability and waiver: if any provision is held invalid, the remainder continues in force; a provision held overly broad shall be enforced to the maximum extent permitted. No failure or delay to enforce any right is a waiver of it.

No partnership: nothing in this Agreement creates a partnership, agency or employment relationship between the parties. There are no third-party beneficiaries to this Agreement.

Notices: legal notices must be in writing and sent to the Provider at its published contact address, and to the Customer at the account email address, and are deemed received one business day after email transmission without bounce.

22. Governing Law and Jurisdiction

This Agreement, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it, is governed by the laws of Ireland, and the parties irrevocably submit to the exclusive jurisdiction of the courts of Ireland, save that the Provider may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or Confidential Information.